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荷蘭鹿特丹大學(xué)經(jīng)濟(jì)學(xué)院助理教授蔣志鶯學(xué)術(shù)報(bào)告 2014-11-18


題    目:Semantic Versus Episodic Processing in Consumer Experiential Quality Learning


報(bào)告人:荷蘭鹿特丹大學(xué)經(jīng)濟(jì)學(xué)院市場(chǎng)營(yíng)銷系助理教授


時(shí)    間:2014年11月19日(星期三)下午2:30-4:30


地    點(diǎn):bwin必贏唯一官網(wǎng)313教室


 


The abstract: 


When making a brand choice, a consumer needs to form an evaluation for each brand under consideration. 


An interesting question to ask is what has been recalled in her mind to form an attitude toward a brand. Is it 


a previously formed overall impression or is it a vivid visualization of certain consumption episodes? A large


 literature in cognitive research has established the existence of both semantic and episodic memory in human 


brain, where semantic memory stores general knowledge (such as brand evaluation) and episodic memory


 stores personally experienced events that are context specific (such as consumption experiences). In the


 traditional learning model, a consumer is assumed to make brand choice only based on the overall quality 


evaluation from semantic memory. Hence, in this paper we propose a structural model with Bayesian learning


 that allows recall from both semantic and episodic memory. We also attempt to empirically test the effect of 


idiosyncratic traits as well as situational factors (based on finding in both experimental and MRI-based studies) on triggering the type of memory being recalled. The consumer depicted in this paper is 


assumed to have imperfect memory, i.e., recall with forgetting errors. In fact, it is the explicit modelling of 


these forgetting errors that allows us to econometrically identify and distinguish between the two memory 


systems. We calibrate the proposed model on scanner panel data in the laundry detergent category, and 


find that consumers are more likely to recall past consumption experiences to form a new evaluation at the 


point of purchase, rather than recalling an existing belief from semantic memory.


 


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bwin必贏唯一官網(wǎng)


2014年11月18日


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